Involve · Peer evaluation & inspection

Connexions Direct Mystery Shopping Survey 2006/7

Clare Lambley, VT Research, for DCSF · 2007 · Case study

Government-commissioned mystery shopping of a national youth advice service across phone, webchat, email and text. Young people designed the scenarios and assessment criteria and reviewed the results.

Section

Peer evaluation & inspection

Format

PDF

Access

Open access

Link

dera.ioe.ac.uk